If it is not right

You may cancel and return your order for any reason within 14 days of receiving it. Email returns@vibebuds.uk and we will send return instructions the same or next working day.

Return the earbuds, case, cable and ear tips in the condition you received them. For change-of-mind returns you cover the cost of return postage; we recommend a tracked service.

If a unit is faulty, misdescribed or fails to work as it should, we cover return postage and you choose a replacement or a full refund. Tell us what is happening — ideally with a short video or photo — and we will not make you jump through hoops.

Refunds are issued to the original Stripe payment method within 3 working days of the return arriving with us, and typically appear in your account within a further 2–5 working days depending on your bank.

These terms sit on top of your legal rights. Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality — judged against the fact that these are described and sold as previously owned. The Consumer Contracts Regulations 2013 give you a 14-day right to cancel a distance purchase. Nothing on this site removes those rights.

Accidental damage, liquid damage, loss and normal battery wear after delivery are not covered. We do not currently offer an extended warranty; if we ever do, it will be written here in plain English and not implied anywhere else.